The problem was only reproducible in EMEA system. With further analysis of the ACL logs and ACL CPE's investigation, it was determined that when CM system-parameter feature option on hook dialing is enabled, H.323 desk phone display update is sent as For our record and reference, The settings are below in customer's two regions:Ĭustomer that was reporting the issue had two separate CM systems, in NAR and in EMEA. Refer to screenshot as reference.Īvaya Communicator for Microsoft Lync is causing multiple windows to pop up when the desk phone dials a number that is longer then the defined internal ext length. So total 14 digits dialed numbers it settles down after opening total 8 windows. It keeps the window # 1 for first 7 dialed digits (*900361) but for each additional digit it opens a new window with the added digits. Calls goes out via local PRI trunk to PSTN and call routing works from CM and call can be successfully established. However, user sees a Lync conversation window pops up as expected with first and then change with the dialed numbers. The user from his Avaya DESK PHONE (H.323) dials an external number including *9+00(EU int’l code)+ TFN, Example *9003612388400 (A mobile number in Hungary). In this customer's scenario the value was set to 7. Note: Number of window is tied with the ACL Dialing Rules setting "Extension length for internal extension calls" value. After this every digit I press is opening a window. When I dial *9 I get a new conversation window in Lync named and I can dial 00xxxx. No change with latest 6.4.0.5.Ĭustomer/User Experience (What the user sees):Įvery digit after the 7th dialed digit opened a new window. Initially reported with ACL release 6.4.0.4. CM SW version: R016x.03.0.124.0R016x.03.0.124.0ĪCL users in Desk Phone mode dialing external numbers (*9+TFN) on the Avaya 96xx H.323 desk phone, seeing multiple conversation windows popping up on their desktop screen for each digits pressed after 7th digit.
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